Family Caregiver Support
Family Caregiver Support
- When someone you love can’t take care of themselves like they used to, you worry about their health and safety, their ability to remain in their own home, their quality of life. You wonder how you’ll be able to balance taking care of them while caring for yourself and your own family.
- We can help ease your concerns by giving you the support you need to provide the best care for your loved one. We’ll work with you to create a caregiving partnership that’s built on trust, communication and a special understanding of your family’s needs.
This is our commitment to You
Client-caregiver matching
We are committed to finding the best caregiver for your loved one. We take the time to get to know and understand our caregivers and our clients so that we can identify an ideal match based on individual interests and needs. This helps create the foundation for a meaningful relationship.
Objective client feedback
We obtain feedback from our clients and their families on a quarterly basis through a leading third-party research firm. Our ongoing commitment to ask and listen allows us to learn where we are meeting or exceeding our goals and where we need to improve. And we take the action necessary to ensure we continually provide exceptional care.
Personalized care plans
Our goal is to create customized care plans for your loved one. From companion care to personal care, we identify needs and create solutions that provide the best overall home care for your family member and peace of mind for you.
Client care access
Our secure, web-based portal provides complete access to your loved one’s care, including their weekly schedule, assigned caregivers and detailed care notes. This is a great comfort to family members who cannot always be there, especially to those who are providing long-distance care.
Consistent follow through
Our commitment to maintaining relationships and consistently monitoring care includes our seven-step approach Initial contact via phone In-home visit Introduction of our caregiver Phone call after the first shift Personal visit within the first week of service Second visit within the first month of service Ongoing quarterly visits.
100% satisfaction guarantee
We regularly check in to ensure FirstLight safety and quality standards are being met. If you or your family member is unhappy with our services for any reason, we will work with you on a resolution in a timely, thorough and caring manner.
Request Home Care Information
Contact us for all of your home care questions and needs, and we'll be happy to help you in any way that we can.
Contact UsRequest Home Care Pricing
Our home care pricing is based on the unique needs of your situation. Get a personalized price quote.
Contact UsWe're Hiring
Is caring your calling? We’re hiring qualified people committed to helping others.
Contact Us
